VIRGIN ACTIVE INCOMPETENCE

I’ve been a loyal member of Virgin Active for close to 2 years. Recently I encountered circumstances that will not allow for me to continue paying a R465 membership fee every month. When i called Virgin Active to explain my situation my experience with them was cold, unwelcoming and unaccommodating to say the least! They wanted to charge me a ridiculous fee of more than R700 to cancel my membership ON TOP OF ANOTHER MONTH’s payment. I have sent emails, requesting them to make some kind of arrangement with me, when i need to speak to their cancellation department, the phone rings into oblivion and doesn’t get answered, no one calls you back!! Pathetic service to say the least. Will never set foot in one of these gyms again. If any of you ever considered taking out a membership plan with them, DON’T. You’ll regret it.