Virgin Active in financial trouble and unable to settle debts???

So I signed up with Virgin Active Westville on the 14th of March this year but decided to cancell and did within the 5 day period as per contract ... Virgin Active over 2 months later have still not refunded my fees of R919 which they agreed to. Called the club in question several times and given lame excuses like "need your banking details" which I promptly mailed through ... but my banking details were on my sign-up forms? Also that they do not refund to credit cards due to a new policy .. but they told me when I cancelled that's where I'd see my refund. So today I called the national call centre and a chap Aziz says that my membership shows access after the 5 day cooling off period ... how strange considering I cancelled and have proof of this within the cooling off period ... with my card and promotional material(unused) all returned. Aziz says that I will now be refunded within 5 to 10 days after again confirming my banking details! Really dissappointing experience with Virgin Active. Are they in financial trouble or something and are these delaying tactics until they liquidate and others like me then have no recourse???