Virgin Active: ******* **** with no sign of remorse. Beware of them.

Beware of this company! To my utter dismay, Virgin Active have once again wrongfully and *******ly deducted a fictional membership fee of R222.50 from my wife’s bank account on the 1st of July 2021. This **** has been going on for the past 7 to 8 months and despite many emails and attempts to get them to correct their error, nothing has been done. My wife is not currently, and has never been a member of Virgin Active.

Virgin Active ( ***) does not respond to emails neither do their alternative contact at ***.

I have made them aware that an amount of R222.50 with reference number VIRGIN ACT ***** *****, is debited against the account of my wife every month around the 30th.

She has contacted Virgin Active accounts department numerous times about this error where she is paying a debit order to the amount of R222.50 monthly for a service not belonging to her. She has asked Virgin Active numerous times over the last few months for this error to be corrected but still nothing has been done and the debit order still runs. The faulty debit orders also carry a cost of R19 per debit order transaction.

This is an unresponsive company with no client service and should be avoided at all cost. We are now instituting legal action against them to recover the monies they syphoned from our account and to stop them to continue doing so.