Virgin Active ignores complaints.

<p>On the 15 July 2016 (Friday afternoon) I went swimming. I brough it to the attention of the staff at the front desk that the pool water was on the cold side. Saterday afternoon I decided to fill in a complaint form as the water temperturte was colder then the previous day..... then Sunday... I brought it to their attention again, only to be told by Jason that on Thursday someone else said the water was too hot (he found the complaint on his desk Friday morning). And that the water was fine, assuming it was 'all in my mind'.</p> <p>Seen as he continued to argue with me I stated that I would contact the Head Office, to which he responded that the Head Office would simply send the complaint to Susan (Manageress at Virgin Active George) and therefore nothing would be done.</p> <p>I have dealt with their Head Office before regarding the lack of maintenance on the pool and was assured that they would keep me in the know but haven't.</p> <p>I swim 5-6 days a week and have been a member for 6 years...</p> <p>I am disgusted that this is how I'm spoken to / treated as a loyal member...</p> <p>Is this the Head Office instructions or perhaps just Jason?</p> <p> </p> <p> </p>