Virgin Active Horizon ********* in their gym contracts.

I signed up on the 13 September 2020 under the agreement that I have a 12 month contract and can cancel at any time provided I still pay for 2.months after the cancelation. I called the Virgin Active Head office just to find out that I have a 24 month contract and need to pay a cancellation fee of R1440. My contract has still not been send to me nor the gym bag as promised. I dealt with a gentleman by the name of Keith that sold the R370 contract under 12 months and said that if I would like to take a month on month it would be R420. He also phoned me a week ago said that my son owes R1500 and yet he does not have a legal contract and not the responsible payer as he was signed up under a club.He than denied everything and said no he just called to hear if my son wanted to come back to the gym and does not owe anything. He also denied that he gave me a 12 month contract and that I agreed to everything. This is ********* and wrong. How do you manipulate people into signing up with you and to top it all off, the head office says go to the branch and sort it out because now it a a he said she said. What **** is .this? And I kept on asking for my contacts that has not been send. Shame on you onActive