Virgin Active help me here.

In your previous reward system there was an expiry date on the various rewards you had earned. For example, if I had a smoothie, it stated 'expires in 2 days'. I had another reward as well, say it a smoothie as well, that stated 'expires in 7 days. I knew exactly what I had to claim first so as not to lose it. Since the upgrade there is no expiry date listed on the rewards and as such I haven't a clue which to use before the expiry date. I have lost 2 rewards so far because of this., and have now been told another one is expiring today. This is really not acceptable.