Virgin Active Head Office - UNSATISFACTORY SERVICE

For over a month my access to Virgin Active has been blocked and has to be manually over-rided each time I visit a club. On enquiring at the club why this was so - I was told an error message appears on the screen saying my credit card will soon expire.<br> I DO NOT PAY MY GYM FEES BY CREDIT CARD!!! So what is the relevance of this message?? I pay each month timeously by EFT. I was asked to contact Head Office who could fix the problem. After speaking to several people in the admin department at Head Office who told me the problem couldn't be fixed - REALLY!!! I asked to speak to a Manager - I was put through to Hariet who promised to investigate and come back to me - which she didn't. This was over three weeks ago. I then contacted Virgin Active web admin to complain of poor service and was advised on 18 November by Ferouz (web admin) that he would investigate and come back to me -I was told Hariet was on holiday!<br> I find it pathetic that a simple administrative problem still cannot be fixed after one month!<br> I have always enjoyed training at Virgin Active and have been happy with the Clubs but Head Office are tarnishing a good organization with their total incompetence.<br>