Virgin Active has zero service

This is crazy, for my 2 daughters I now pay R990 per month. They are 17 & 18. But, because Virgin Active's system is down, I cannot unfreeze the girls cards, I cannot negotiate a different package. My hands are tied. And R990 pm is crazy, why the rate has shot up the past 3 month I don't know, and guess what, I cannot discuss as their system is down. Not even anybody at the Mall@Reds branch can assist. They give you a number, which does not work, as their system is down. Unfortunately, this is the only way to make contact with someone and I hope that someone will contact me very soon. I will be canceling my debit order at the end of this month, after almost 10 years. The service at Virgin Active is non existant.