Virgin Active has ****** my money yet again

This is the 3rd complaint I have written about Virgin Active this year & we are only in the 4th month of the year!! It seems they have no desire to resolve the matter as they see it fit to continuoulsy ***** my money. In March 2016, VA debited R650 from my account, about R150 more than what they should have. I called on 8 April '16 to enquire about this as it keeps happening every month and I was told that they received an instruction from Discovery Vitality to cancel my membership - which means I don't qualify for a discount anymore, hence the higher monthly premium. VA even gave me a bacth no 3014 to quote when I contact Vtality. Discovery Vitality on the other hand is telling me that what they can see is that VA activated my membership on 1 January 2016 and cancelled it the very same day. Vitality confirmed that they are not even able to see how many visits I have made to the gym. This is a clear indiaction that VA is ********* and does not want to take accountability. I'm tired of being sent from pillar to post. I'm tired of spending extra money which I dont have every month, on follow-up calls, tryng to resolve this nonsense that I didn't create. PLEASE OWN UP & PAY ME BACK!!