virgin active HAS SPET IN MY FACE FOR MY LOYALTY OF 4 YEARS!

I have a monthly DebitOrder set up with virgin active that's set to go off on the 20th of every month. In February i noticed that they did not debit my account so I took it upon myself to get contacted them sort this out as I do not want any negative to affect my financial record. I spoke to one of their advisors on the 25th of February and she assisted me do a card payment. The payment we through successfully and I received a confirmation sms with my payment reference number.

All hell broke lose after that, i started getting calls from them to tell me that my account is in arrears. I explained to them a number of time what happened and they could see that a payment was made and they all said "the payment just need to be allocated". they left a note on my account so that i do not have problems accessing the club.

but till today that payment has not been allocated, I am still getting harassed by Virgin Active calls and email stating that my account is arrears .

I am subjected to embarrassment every time I go to the Club and I get stopped and get asked whether "Am I aware of the R640.00 arrears on my account" in front of everyone and then I get pulled to the side to explain my story.

I have been with Virgin active for over 4years now and I cannot believe that this is how they thank me for my loyalty! I am DISGUSTED by their service!!!

I DEMAND THAT THEY RESTORE DIGNITY TO MY NAME BEFORE THIS GOES TOO FAR!!!