Virgin Active has no sympathy to their customers

I joined virgin active Milpark last year December. They had promotion. I took the membership. I had serious financial situation and tried calling virgin active to explain this to them. With no sympathy they told I have to pay their money regardless. Month later I was called by their call center demanding payment that I have said I won't be able to pay. They told me I can freeze my account and pay R150 instead. But they keep on debiting their R399 and have no care for their customers even if you try to talk to them. Their cancelation fee are almost R2000. If I had known this I would have not taken the membership.