VIRGIN ACTIVE HAS NO CUSTOMER SERVICE AND POOR CORRESPONDENCE

My account was frozen during lockdown, that was appreciated. Then I had to close my business and relocate to Mossel Bay to live with my daughter. On the 18th May I sent an email to Webadmin to explain my situation. I got an auto response saying we apologise for the delay in replying. Well I did this 5 times afterwards right up untill the 9th September. I got a message on the 1st of September asking me if I want to freeze my account for another 2 months to which I rep**** yes..... and now today they take of the full month's payment from my account... I am so frustrated, I even tried to phone the number on their website and that is now also unobtainable.... how do I get through to these people??????