AX
Amanda X

1 reviews | Active since May 2016

26 May 2016, 19:20

Virgin Active has deceived me and MBD is now verbally abusing me

<p>On the 6th of may I called the Virgin Active and spoke to Jelade who advised me that I was to pay 1400 on the same day and call the contact centre and give them the transaction number and the file will be returned from MBD. I did exactly that in less than 20 minutes. I was never collected by MBD and I did not receive a service from them. Subsequently I have received numerous calls from MBD consultants who are extremely rude. I have called Vurgin Active 2 times to please sort this out and yesterday again an MBD consultant called and verbally abused me and threatened me. She says I now owe MBD R390 and that amount will grow if I don't pay it. MBD is harassing me and Virgin Active is not able to keep their promise that they will sort this out.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply27 May 2016, 08:01
Official

Thank you for taking the time to talk to me.

Please accept our apologies for the inconvenience.

We can confirm that we have received the payment and will follow up with MBD Attorneys to ensure that the file has been closed.

Kind Regards,

Tracy-Lee