Virgin Active has a useless call centre

I have been struggling for what is close to a month about details regarding my cancellation. I put in the request last year stating that it was too expensive at the time and that my vitality benefits didn't apply.

Subsequent to that I received discounted debit orders for 3 months and another went off for a full amount.

I reached out to the call centre people to review my initial request, I do not recall agreeing to a discount.

So far the experience has comprised of my calling multiple times with no clear indication or proof of agreeing to the discount.

I get no correspondence, via email. I am taking this matter up via Hello Peter.