JO
Julie O

1 reviews | Active since Dec 2018

18 Dec 2018, 09:10

Virgin active harassment

My husband and I joined virgin active on a 1 year contract after about 1 and half years we had to move to a town without virgin active and we tried to cancel our contracts but my husband could not cancel. They said he has to pay another 3 months so he did without using the membership, virgin active could not show us his membership contract as we requested to see if we entered into a 2 year contract as they say we did. After the 3 months paying for a membership not in use we cancelled the debit order, they phoned us and claimed we need to pay another month and the call centre agent was really pushy and phoned me every day putting a lot of stress on me and my unborn baby. I'm really disappointed with virgin active and will never use them again. I hope they don't do the same to other people.

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