Virgin Active (Gym) South Africa is ********ly grabbing extra monies from clients

I've already lodged a complaint about Virgin Active (Gym) South Africa last month. So it seems like it's becoming common place for Virgin Active to take more monies from clients' Banking accounts than acceptable and -per agreement. Last month R400 extra was taken by Virgin Active from my Daughter's (Student) FNB account. We were chased around the Mulberry bush by Virgin Active, denying that they took the money. We were forced to wait for hours online with FNB who then referred us back to the culprits, namely Virgin Active. However Virgin Active stuck to their guns, stating that "they weren't picking up such a transaction on their records". A month later Virgin Active refunded my Daughter her R400, without apology. How many other people are in the exact same boat? At their own admission, a Virgin Active Representative Luvo, shared with us on WhatsApp that "we are not the only Ones complaining about monies wrongfully taken from their Bank accounts". Days later, after my Daughter had been to hell and back for her money which was ********ly taken from her FNB account, -and after the R400 was FINALLY refunded to her... To no surprise (really!) Virgin Active not only takes R323 from her FNB account, towards April fees...THEY IN FACT GRAB AN EXTRA R360!! Absolutely astonishing and unacceptable. There can be no doubt that this is happening to many members. I'm tired of their unprofessional service. I'm tired of the worries that this will be an ongoing business of them grabbing our monies. This has happened to One of my tenants back home as well and he then changed from Bank and dumped Virgin Active. I regret ever joining up with them. There's clearly a Snake in the grass here!