Virgin Active Gym doing ***** business!!! Worst service I've ever received

I have asked Virgin Active to freeze my account on the 28 August 2020. on the 1 September 2020 a debit order went off of R950. I called the head office and spoke to Terrance which I asked him why is there any money being deducted from my account when i froze the account? He confirmed that its not MY membership its my husband's membership that is still active after we have cancelled it a year AGO!!!!! i was furious asking why its still active after we have cancelled it last year. He confirmed he didnt know and i would need to send him cancellation confirmation. I then asked him to cancel ALL memberships on my account. he confirmed he will do that. I then woke up this morning and to ny shock noticed ANOTHER R950 deducted from my account!!! i called the head office spoke to Lindle and he confirmed because i have cancelled I need to give 20 days notice and the account unfroze and i have to pay the last month. I then went into my emails and never received ANY cancellation documents from the first advisor when i called in on the 2 September 2020 he only sent an email stating that my account was frozen until November!!!!!! i never asked anyone to feeze my account I asked them to cancel everything!!! this is against the law to not cancel a policy when the client explicitly asked for everything to be cancelled. the level of service ia appalling and I still have not received any cancellations documents stating anything has heen cancelled!! i need feedback ASAP