Virgin Active Groenkloof cannot offer a SMOOTHIE to Discovery members with no Virgin active membership!!!!!!!!!!!!!!!!!

<p>On the 15th February 2015, I went to Virgin active Groenkloof to cillect a Smothie after reaching my weekly fitness goal. On arrival, the lady at the reception refused to allow me to collect saying " I cannot allow you to collect a SMOOTHIE. You are not a member of Virgin active. You people who are not members are problematic". I requested to speak to the manager, after numerous calls to her with no luck, another lady came and told me there is no way they can allow me entrance. I repeatedly told them that I have not come to gym, I just need to pick up the smoothie. After a long argument, I was told that KAUAI shop is only for Virgin active members. It suprised me because, I never had a problem before. My smoothie has expired and Virgin Active should take full responsibility to replace it. If they cannot allow us to utilise the KAUAI shop they must tell Discovery Health. Disgusted by the service.</p>