VIRGIN ACTIVE GREENSTONE

I was **** to in order to get me to sign up ..... employees dont disclose all necessary information to the client.... management is terrible ..... i was **** to by 3 different employees starting from the sale right through to accounts and management ..... i was then wrongly debited after being reassured i wouldnt be upon sign up by the sales rep , i was the promised by the the club manger that my money would be refunded in 7 working days upon which didnt happen either ,i was then told to wait a further 2 working days for them to follow up ,which they also guaranteed me my money would be refunded which once again didnt happen ...... i was then told i can cancel my contract free of charge .... upon wanting to cancel my contract due to this issue i was then told nothing can be done and if i want to cancel i must pay after being told more than once i can cancel my contract ... is this what virgin active does lies to people in order to not face a mistake on their side .... it is terrible service from employees and head office (also lies to customers saying they will follow up and never get back to you) ..... utterly disgraceful , unprofessional and ********* .... i would not recommend any virgin active to anyone ever ... maybe stop worrying about world class equipment and focus on getting decent employees with professionalism and ethics!!!!!

ALL THIS HAPPENED AT VIRGIN ACTIVE GREENSTONE