Virgin Active Glenvista is pathetic

I had a few calls with Thembi I told her I want my Virgin Active acc to be cancelled, and she advised me the amount I needed to pay for the cancellation this was towards the end of November 2015, Now my blood pressure levels has hit the roof because I was told today by Mandy 29/12/2015 that the entire contract was not cancelled only myself an my daughter was done, I must pay again to cancel the other two dependents WHY must husband and son close their accounts themselves When am the one paying for the gym? I am the one who signed the contract?. WHY was this not told to me when I 1st requested the cancellation? ****** Hell, go back a listen to my conversation with her I WILL NOT PAY ANOTHER CENT TO HAVE THIS CANCELLED BECAUSE OF THE *********** PEOPLE YOU HAVE WORKING THERE. I WANT THIS CANCELLED WITH IMMEDIATE EFFECT AND IF VIRGIN ACTIVE DEBITS MY ACCOUNT FROM HERE ON, I WILL CHARGE THEM FOR THEFT!!!! Every month my debit order was taken and all of a sudden in November it was short as per your accounts dept, but on my side the debit order was taken to the T and yourl still haven't come back to be abt that, I WANT TO BE REFUNDED IMMEDIATELY NOT 2 DAYS OR 3 DAYS LATER.