Virgin Active glenvista Gym locker broken into. Horrible customer service

On the 24th February 2021 I went to virgin active glenvista branch to do my morning training session before work where my gym locker was broken into during a 5 min period of me going to shower to get ready for work as I was gonna be late, who ever did this was clearly experienced as they managed to remove the padlock and ***** my valuables that I had in a small mtn router bag only leaving my car keys and clothing behind, they stole valuables to the value of R30 000 from my locker, when running out and requesting they look at footage or show me footage staff members rejected my request and said they will review the footage later in the day at the point it is too late and since virgin active has made no effort to investigate the incident or to try rectify a wrong that was done to me. I have spent so much money replacing bank cards, trying to book for a new driver's license, ID etc and not to mention having my work phone ****** and losing valuable information that has set me back. I have sent incident reports. I have filed a case at the police station I have constantly been emailing the club manager with no further assistance. I am disgusted that this happens at the clubs and furthermore disappointed by the service I have received from virgin active, it is like you have no care in the world for your gym members and I should take my business elsewhere