Virgin Active Glenvista

Hi Virgin Active Glenvista

Please see email below. My wife, my son and I joined the gym in Jan. I contacted Madupa we arranged a meeting with him as we were more concerned as to the baby facility at your gym.

We met with Madupa and we joined. we only joined because of the baby facility so my wife and i could train in peace.

The day we trained for few mins and we were called to say he was crying. We went to fetch him and he was crying uncontrollably. the lady wasnt even making an attempt to comfort him being his first day. when we left him there she was standing by the ball pit a=by the window with another child and he was playing on his own. he was the only child there when they called us and he was absolutely crying. we took him to the area where the bigger kids were to see if he adapts and he was ok until another young boy grabbed him and was pinching him. no one assisted to get him out or to help.

My child is in creche and he does not cry. there was no effort made by that staff to assist my child. his shirt was even wet with tears. please look at your cameras.

my wife refuses to bring him back there now as it is difficult to see her son in that condition. i came in twice but because we cant bring my son it really is difficult.

I am still a member and i will make a plan to come but please assist me in cancelling my wife and childs membership as she will not leave in your kids facility. we were told when we queried this that there was a 5 day cancellation period. we were never told of this in person so we were expected to read the fine print.

I am seeking legal advise. we were told that the cameras were checked and you could see nothing was wrong. If thats the case then that would mean that we are lying.

there is no assistance what so ever to get this resolved. My wife and child membership must be cancelled. check the records and you will see that they have not been to the gym after the incident.

Ethan Naidoo ID: ********** 159081 Santhuri Naidoo: 880 ********** 086

The only reason my wife is cancelling with my son is that she will not leave my son there after that incident.

I am seeking legal advice as we were not verbally advised about the cancellation period and this is against the consumer protection act and when signing electronically we were not given the terms and conditions.

Please contact ASAP and respond as this service from this gym is appalling especially seeing that we are still members.