Virgin Active - Getting You Ripped or ******?

I joined as a Vitality member in February, during a no activation fee, card fee or February fee promotion, as well as being promised a complimentary gym bag. In March, I was charged for a full membership, despite my Vitality active status, under which I was only required to pay R170.

Cue endless calls, messages to club sales people, customer service WhatsApps, etc (all documented and saved to my devices as well as backed up to the cloud). It's been two and a half months later. I still haven't received my refund, and Virgin Active simply acknowledges my emails. Three different people have promised me a refund. Not a single one has materialised.