Virgin Active Gateway- Terrible service and ******ion

Good day, i am really disappointed and angry at the fact that i have been liaising with your management team since last year trying to explain my query but no one seems to care or understand. i am a discovery medical aid member and due to the vitality special that you guys were running last year i thought i could join your gym and reap the benefits. i sat down with couple of agents and they explained to me how will i benefit since i had vitality. i then simply agreed to sign up based on vitality rewards. a month later i was billed close to a R1000, 00 wich i thought was my membership with the gym plus vitality, only to find out after two months that i was put on PUBLIC MEMBERSHIP and you guys were already demanding thousands of Rands from me,. you even had the audacity to put me through debt collection without hearing my side of the story. i only went to your gym for two months and i was being *******ed. i spoke to millions of agents from debt collection trying to advise them on the situation and i was told an investigation will take place. A manager from Gateway also contacted me to hear my story and he promised to rectify the matter. after almost a year you guys are calling me again with the same issue. you guys are running a money making scheme and i am not going to pay for this **** i did not not sign for