Virgin Active Freezing Membership - Like Hell!

I received an email from Virgin Active when the COVID lockdown began, informing me that my membership will be frozen until I decide when to reactivate it again (ACT ***). I need to go for an operation on 5 October so I decided to postpone going to the gym until the operation is done and I am fine again. However, at the end of August and September, Virgin Active processed stop orders on my account for my membership!!! On top of this I received a very rude telephone call from a debt collection company yesterday who works for Virgin Active, informing me that the membership was only frozen for 2 months! This is NOT WHAT THE EMAIL SAID!!! This guy was an outright **** and RUDE. Virgin Active should think very carefully about recruiting this company to do this work for them because it is doing their image a LOT of damage. I cannot belief that every single company out there is trying to make up all the losses they have made to date as a result of COVID, by *****ing us the public left right and centre. Everybody from the hairdresser to the bank to the cellphone service provider is trying to make up their losses in record time! Gee whizz people!!!