Virgin active **********

I have been with Virgin active Randburg since 2011, on the 28January 2020 I called virgin active to change my membership to National, and the guy that was assisting me said I can do it at my gym. I asked him about the payments , He said the new debit order will be effective next month. After work i went to Randburg Virgin activr gym and the manager assisted me and confirmed that the new debit order will be effective from end of Feb, since the payment process for February has already ran. On the first of Feb an amount of 545 was debitted from my account , i raised this with Virgin active manager, and his story of why that happened did not hold water. He said virgin active does not debit in arrears, and in order for me to not be charged the national membership should have changed my membership beginning of the month. Then on the 26th of Feb i decided to change my membership back to Randburg, the change was effective and I had a credit of R165. Now this morning i woke up to a debit order of 545 by virgin active.

am so sick of Virgin active and i would like to cancel my membership as soon as possible