VIRGIN ACTIVE FALSE BENEFITS AND LIES

DO NOT TRUST VIRGIN ACTIVE. THEY SELL CONTRACTS USING FALSE INFORMATION ANS BENEFITS. POOR SERVICE. NO ACCOUNTABILITY.

On 09/01/23 I spoke to a Discovery Vitality Consultant as well as a Virgin Active salesman from Claremont VA, who confirmed that as a Discovery Vitality Member, I would be refunded/rebated the gym activation fee if I paid with a Discovery Bank account. This was also confirmed via Virgin Active’s website. I have a screenshot of the promotion stating the date "until the 31 January 2023" "When joining through the Discovery Bank app, there will be no gym activation fee." The website has since changed and the promotion is no longer active.

I started the process and opened up a Discovery Bank Gold credit card on 09/01/23 and joined VA on the 13/01/23 at your Steenberg Branch with salesman Nkosi. He also confirmed that the amount would be rebated back to my Discovery Bank account when paid.

The amount has not yet been refunded. I contacted Discovery yesterday 25/01/23 and was told by Sive that the matter was discussed with Discovery management. They confirmed that the Virgin Active website was false and therefore changed as per my screenshot and that I was incorrectly told that the promotion was running during 2023.

I was told to contact Virgin Active via this email to resolve this issue and have the gym activation refunded towards my Discovery Bank account. I was sold a membership under false information from Virgin Actives website and salesmen.

I have been trying to contact Virgin Active however they have not responded to my emails and respond once a day to my Instagram messages. They refuse to acknowledge that their website was changed despite evidence or that their salesman gave false information in order for me to sign a contract.