VIRGIN ACTIVE FAERIE GLEN PRETORIA

I signed up with them just before lockdown in March 2020. Went to the gym about 5 times and then lockdown came and the gyms were closed. As I have not been able to use the gym ever since, I went in 19 Feb 2021 to cancel my contract. I paid the R854.83 cancellation fee and was given a slip stating that I would be debited with my next debit order R324.83 being the pro rata left till 19 March 2021 when the contract would expire. Month end came, they debited me the full amount of R530. I stopped the premium, got a call, told the lady that they were only supposed to debit R324.83, she told me to go see the branch and sort it out with them. I went to the branch several times, they said they could not help me I need to phone the call centre. Every time I phoned, they told me to go see the branch. I eventually went in to the branch again and asked to speak to the manager. After an hour with him running around, he came back and said they would contact me the next day. Up to today I have not heard from him or the branch or the call centre again. I logged into My Virgin and logged a query there as well, to this day, no response. 28 April 2021 I received an sms stating that if i pay before 10/05/2021, I wold get 20% discount on the outstanding amount with tel nr ***. Needless to say, till today, they dont answer that line. Then on 30 April 2021 I got an sms to say they have been the target of a cyber attack. I have been back to the branch twice now again, and they just say they are off line. I would really like to settle the outstanding R324.83 before I get handed over but cannot get hold of anyone at Virgin Active to assist me. I have to travel up and down, make phone calls, and no assistance. I cannot believe the bad service from such a big company where service should be their priority dealing with clients on a daily basis.