Virgin Active Extremely Horrible Customer Service

I have been experiencing horrible service from Virgin Active Nelspruit (Crossing Branch)

I have requested to cancel my membership in November 2020 and till today my membership has not been canceled. I have given my cancelation request to the lady in the front desk at my club and I haven't received any response. This is extremely frustrating and horrible service. I have been receiving sms's saying I'm being handed over.. I actually wanted to rejoin again in Johannesburg and I was told I can't because I'm in arrears with Nelspruit branch and I know very clearly I have submitted my cancelation request.

This matter needs to be resolved asap.