Virgin Active Experience

I am a member of Virgin Active Club in Watermeyer, Pretoria East. It is sad to be writing about my terrible experience with one of the staff members in the club. Her name is Kefilwe. I have been going to this Gym for over 18 months now and also had very great interaction with all staff members. To my surprise, this week on Monday, I came across Kefilwe was I was on my way out and just asked her friendly as I always do with other staff members, "Why did they move Triceps Pushdown equipment away and only the leave while we used to have two?". Her answer was "we conducted a survey for three months and people advised that they aren't using those equipment". I was shocked because I realized that lots of people use those equipment, I then wondered how was that survey done in three months and I come to the gym Monday to Friday and I have never been asked anything related to the equipment. She said to me arrogantly" it doesn't matter what you are saying, management has taken a decision and your opinion wont change anything, everything will stay the same". I was then taken off by her comment as she was becoming extremely aggressive. As I was getting agitated and upset with her attitude, I then said to her "it is nonsense what you are saying". Later I shared my experience another member in the gym where he also confirmed that she always has that attitude.

I am now asking myself if I should renew my membership next year when it expires in April or change the Gym. I know what is a client and how to treat a client. The treatment I received from Kefilwe doesn't portray the company's values. I even asked myself if she has ever been trained to work with people. If Virgin Active will continue to employ people of that character, they may find themselves out of business in the future.

Regards,

PN Malahlela