Virgin Active - #epicbrandfail

Again less than 1 star, my last review on this business, has gone unanswered. Today i found out, that our membership was cancelled, with no engagement from the company, just a unilateral decision. Based off all of the negative sentiment on Virgin Active, it appears that they are not at all interested in being consumer centric, and its their way or the highway, no matter how wrong they are, and how appalling their customer service is. Clearly a brand trust index means nothing to them. I have sent another complaint via their website, and am not holding my breath for a response. #epicbrandfail