Virgin Active embarrassed me

How embarrassed was I this morning when I wanted to go to Virgin Active Menlyn and access was denied when I scanned my membership card. Bit of background - I cancelled my membership with Virgin Active as I am moving to another gym. I cancelled round about the 16/17 of January. I was then told that at the end of January I will have to pay a pro-rata amount for February as my membership will continue until the 14th of February and I have to pay a cancelation fee which equates to two months membership fee - I agreed and my cancellation was processed. I checked my debit order that ran at the end of January and saw that only a normal month membership was deducted. I immediately phoned the Virgin Active call centre and asked why the pro-rata and cancelation fees did not go off but instead a normal monthly fee. I was told that the cancelation was not processed which I obviously was not happy about. The agent then said that they can process the cancellation fee plus my pro-rata fee minus the fee I already paid while I am on the phone. The process started and I paid the remaining amount via credit card and received a receipt. The agent confirmed that all is in order and the cancellation request is now processed and all fees are paid. I still have access to the gym until the 14th of February. So, this morning (5 Feb) when I scanned my card, access was denied to the club. The reception lady said that I am being denied access because my debit order did not go off and I owe money!!! I was so embarrassed and wanted to leave. I stayed and logged into my banking app and showed the lady the debit order that went off plus the manual payment I made while on the line with the call centre agent and the receipt I got when I paid. She then made a note on the system and said she will write me a manual receipt that I can show every time I want to access the gym!!! How embarrassing! I do NOT want to be denied access and then show a manual receipt every time I want to go to Virgin Active. Get your systems and processes sorted out and read this review every time you ask a member why they want to cancel. Glad I am moving to another gym. So disappointed 😞