Virgin Active Edenglen membership discontinued without given notice.

My Virgin Active Edenglen and Vitality has been cancelled without any notice given to me. I joined this gym 16 October 2017 and paid the once off fee of R1865.00 , I was advised that I would need to pay R150 per month from 1 November 2017 which was perfect!

On 2 March 2018 I went in to Virgin active Edenglen and was informed that I was required to pay R 650-00 to continue my membership. Percy from Virgin Active( ********** ) also contacted me and confirmed that my account was overdue , when I tried reasoning with him , Percy said that I need to pay or will not be allowed back into the gym!

I also contacted Vitality(***) and was advised to get this resolved with Virgin Active or Discovery. When I phoned Discovery , I was advised that I need to pay R 1354-00 to settle my account.

Despite all of the above, the company I work for covers 50% of my medical aid and vitality , this issue could have been avoided if Virgin Active Edenglen informed me that I need to pay an additional Vitality monthly fee as well.

My biggist issues are the following: • Had I been informed that I had to pay extra for Vitality this would have not been an issue. • I never got an message stating that my account is in arrears. • I owe money which I did not have.

This experience with Virgin Active Edenglen is unacceptable and unprofessional.