1 reviews | Active since May 2016
Virgin Active Eco Park - Useless Service
1.Subscribed as a vitality member in March ( Monthly fee is R125) .. In April 385 was debited from my account. Went to manager to sort this out as the salesperson that helped me left (Obviously not caring about the customer as the salesperson just wanted to make another sale). Manager said he will credit my account the difference and issued me with a new card as the salesperson issued me the wrong card and not a vitality one. Reception lady at the gym then had issues with my card as I couldn't enter because of the R150 activation fee that isnt paid. Made another payment then for it as she said she will follow up and refund me the R150. Manager Godfrey noted that it was paid and said they will credit my account the difference of the wrong debit as well as the double payment of the activation fee, by not debiting me the following 3 months. This morning a debit of R125 went off. Very disappointed in VA as I was a loyal member for over a year. Virgin Active still owes me an amount of R400 ( Difference of first debit - R260 and double payment of activation fee).
Please accept our apologies for the frustration caused.
I have tried to touch base with you via your mobile phone but to no avail.
Please look out for my email - l hope to be in touch with you soon to have this resolved.
Kind Regards,
Tracy-Lee
Please accept our apologies for the frustration caused.
I have tried to touch base with you via your mobile phone but to no avail.
Please look out for my email - l hope to be in touch with you soon to have this resolved.
Kind Regards,
Tracy-Lee
