Virgin Active Drops Standards Dramatically

Virgin Active Atrium, Berea, Durban.

I received a reward yesterday for a large smoothie at Kauai. I was not impressed, the smoothie tasted like it was watered down regardless of me giving a special instruction of "less ice" it seems that costs are being cut at the expense of quality and standards being dropped, yet this is supposed to be a rewards program to motivate members coming to gym, staying healthy and continuing their membership.

To add to my list, the gym equipment is poorly maintained with quick fix repairs, with standards no different than our so called "Tender Boyz", who tender to our roads, burst water pipes and electrical faults of which our municipalities are accountable for. This stigma seems to be present not only in our local governments but shockingly in the private sector namely "Virgin Active Clubs".

We as club members pay a premium monthly fee, yet the service we receive is that far below the belt. This raises the questions as to who authorises such poor workmanship? Is the person compromising, with saving techniques for the betterment of figures in their budgets and jeopardise customer service satisfaction?

The equipment that has been repaired with no perfection skills, compromise members safety which would be condoned as "negligence" on Virgin Actives Club Management and can be easily justifiable regardless of liability charters. Which begs the question "why would someone take that risk?".

The equipment that is not maintained have devastating effects, which would cause serious injuries to members, muscle tears, injuries to joins and ligaments, this putting them out for weeks. Resulting in members either not paying there premiums or cancelling their membership. Clearly the management at Virgin Active Atrium has not been taken this seriously and has adopted a careless attitude. Perhaps the day will araise when litigation will take place, resulting in devastating effects, which may result in not only lawsuits but also the deregistration with counsels and or imprisonment in a case of fatality due to poor maintenance and negligence. Then it will be too late for people to take corrective action against employees or to correct their attitude towards work.

I've been a member of this club for many years and I can amfirm that the standards have horrifically dropped to that of a private gym that sprung up overnight. You know those "dungeons types".