Virgin Active Double Deductions and not honoring agreement

Good day,

I am so far enjoying getting active, but I have a very big concern.

I joined Virgin Active on 22 April 2021 Part of the agreement was two free months, which should be July and August.

Sadly, I had a double deduction in June (the 1st and the 19th) and still had a deduction on 1 July.

I am thus owed R800 by now and fear another double deduction coming.

Can this issue please be addressed as soon as possible. I cannot get hold of anyone using the call line and have not received a call back regarding this issue. I have submitted bank statements to my local Virgin Active (Welkom) and raised this issue three times already, and still no correction has been done.