Virgin Active don't respond to complaints

Virgin Active Point in Cape Town decided that due to the high numbers of people during the holiday season in Cape Town, they would cancel regular classes. Classes that long standing members have been attending for decades. Classes during off-peak times as late as 10.30am. <br> One would have thought that having people in a class and not on the floor would be preferable. And having people attend a class at off-peak times such as 10.30am would also help alleviate the numbers inside the gym. It seems such a daft, ill thought out idea and is annoying to regulars.<br> I know at least two other regulars complained via the Virgin Active site apart from myself.<br> None of us have had a response despite ticking the box asking for a reply<br> The situation persists and today I tried phoning the help-line. I got hold of Feroza. The line was awful. <br> Seems like Virgin Active help-line is broken and Feroza says she can't phone me back.<br> Not sure why they bother with customer service. <br> It doesn't exist.<br>