Virgin Active doesn't want to cancel my membership! Contract ended in Jan 2022.

Virgin Active SA has made it terrible hard to cancel my membership as I am unable to use because I just had a baby plus my contract has ended.

I have been trying to cancel my membership since Jan this year. Everytime I call, they consultants put down the phone as soon as one mentions cancellation of membership. I then, since they don't want help, I then disputed my debit orders with hopes that someone from their office will contact me, no luck there I just needed up in arrears.

In April, I called again and was transferred to the accounts department as the account now was on arrears. They lady confirmed that if they cancel my account I can only pay the amount in arrears in 3 months and I agreed to this. After the phone call, she confirmed that my membership was cancelled.

Come month end, they debited my account twice, when I called to inquire I was told my account is still active. I then said they should listen to the call as their calls are recorded. The phone was then put down on my ear. I'm beyond disappointed and would never advise anyone to take up membership with them!