Virgin Active does want to pay back R460

I joined Virgin Active early this year through Vitality and a friend of mine was going to pay the fees for me since I did not have my card with me at that moment but that did not happen as the Manager (Mandla) told me I need to get some documents for Vitality from our HR department. The following day I gave Mandla my banking details and the same month I paid R1200 joining fees. What Virgin active did the same month they also deducted R460 from my friend's account. We've been trying to get a refund from Virgin Active but with no luck instead we've been sent from pillar to post. My friend's account was in areas because she wanted to use the money owed to her by Virgin Active to pay her account but Virgin Active does not want to refund her its been more than 4 months now. we have sent everything that they needed as evidence but they are refusing to pay back the R460. Recently we were told that I was in a different account not Vitality that is why they cannot refund my friend. I fail to understand that as I never asked for any contract besides the Vitality contract as I am the member of Vitality and this is the main reason I joined Virgin Active.