VIrgin Active does NOT want new Members!!!

No reply to my first review sent on Monday - 29/05/2022. or emails and follow up emails sent this week, call centre had zero idea on how to assist!!!

We cancelled our Virgin Active Contract , Discovery membership & Vitality in July 2018 My wife tried to join Virgin Active 29th May 2022. We were told that according to the system we owe virgin active money since 2018, which I need to pay before she can join. We are not or have not been made aware of such debt. My contract together with my Discovery medical aid & Vitality was cancelled in July 2018.

"The Prescription Act says that contractual and delictual debts extinguish after three years from the date when it became payable (due). The above will apply, provided that the debtor has not during such prescribed period, in any way acknowledged his/her liability to pay such debt."

The debt that Virgin Active claims that we owe them now falls under the prescription act and based on above needs to be written off.

Kindly respond as I am awaiting joining the gym.