Virgin Active Does not Cre aboput the littel Guy

I have been dealing with Helena-Marie at Virgin Active for a year now with no results. When I receive an email, with promises of it will be sorted and a reply will be given on a certain date, no reply follows. I have to keep emailing back to ask and mention the same problems and again promised are made and no one emails back.<br> The issue is regarding the swimming pool.The swimming coaches take 3 lanes most of the time and that is their agreement, which leaves only 3 lanes for the rest of the gym( how this makes sense) But now they take the 4th lane too and when the children arrive early for their swimming session they take the last remaining lanes and play games while they wait. So many of us arrive there and wait 30 min at times watching while kids play games unsupervised. How is this fair to the rest of us, I Joined the gym just to swim, I made this clear when i signed on. Then they moved the lane dividers for lane 1, so that made things worse, 6 of us swimming and everyone trying to swim past, was accident about to happen. I have asked repeatedly for help and nothing gets done. Seems the swimming coaches have the monopoly,I have made to feel that i am unimportant and not a valued