Virgin Active Do not Care About You

I recently complained to the General Manager (Sihle) about the pathetic services at the Richards Bay Virgin Active Club. To which I was not impressed by his defense and non-sympathetic approach to my complaint regarding the leg extension machine not been repaired of a number of weeks/ the unhygienic black molding in the club / the dangerous use of barbel without barbel pads when doing squats/ the fans been left on high speed in the change rooms. The list goes on. Anyways I escalated the complaint after 3 weeks, seeing that none of the complaints had been addressed. The complaint had been addressed to "***", which is supposed to be the customer care line services for any Virgin Active Club in SA. Tasneem is the lady who was supposedly assisting me or atleast that is what I had thought. I did explicitly say to her, that I need to escalated this to someone more senior than the GM of the club, being that I was not happy with the manor in which the GM of the club had handled. Well I kid you not, however all Tasneem did was spin me around in cycles by playing the ******** game and reverting me back to the imbosile that I had not been happy dealing with in the first place. If anyone else out there having the same experience, do yourself a favour and cancel your membership. These people do not care about you and certainly do not value you as a member of Virgin Active. Thank you Virgin Active, you should know that because of you I have also canceled my Discovery Life Policy.