Virgin Active Do Not Care About Their Members.

Virgin Active Do Not Care About Their Members.

On Thursday afternoon at about 2.30pm, an altercation took place today between myself (Eugene Havenga) and (Pambi?) the manageress.

My daughter is visiting me from Cape Town for 10 days, and I invited her to sit in the Kuai restaurant at the gym while I train. She is not a member of Virgin Active, so they wanted me to pay R230 per day just for her to walk into the restaurant and have a coffee, and that does not include the coffee.

This must be a new kind of insanity because in all the years that I have been training, which is 50 years, I have never heard of anything more ludicrous because it is common knowledge throughout the years that paying members are allowed to sign in one member, if they are family.

I called for the manageress and after explaining my predicament she stood at reception and argued with me as if I was a child. I happen to be a retired senior citizen of 69 years old and I have never been more insulted in my life plus I had to apologize to my daughter because they refused her access, so I took her home and came all the way back to train.

Instead of using common sense and take me into her office and out of the public domain, Pambi carried on arguing with me and refused point blank to listen to my request. I demanded to speak to the highest management in Cape Town because I have had previous altercations with Virgin Active in the past, but she refused to do so.

I demanded on several occasions, but she refused each time to contact Cape Town management so that I could motivate my complaint. I phoned the call center, who were just as uncooperative. I assume that the call was recorded so you can extrapolate the details for Thursday 24th May 2018 at about 2.30pm.

We, as your members, keep the doors open of Virgin Active, and if this is the way you are going to treat us with contempt then action needs to be taken at a higher level, which this manageress refused to do.

Tomorrow I will be taking this up with them. I am disgusted with this particular policy of Virgin Active, and I will be soliciting support from the members against this insanity. Virgin Active does not care about its members, only its unacceptable policies.