Virgin Active do not care about their customers

Virgin Active as a company and their management do not care about their members. On the 18 April I raised an issue regarding their Bedfordview Gym and its lack of security. On the 12 May I wrote to Hellopeter. I am still awaiting any source of response. I should know better and stop hoping that Virgin Active will have any type of Customer Care. A misnommer when talking about them: 1. there are no customers, only paid invoices and 2. there is no care for any of us paying members. Otherwise they would have answered all the complaints.