Virgin Active dishonest, lying and deceiving their members

To signup my son for a gym membership I did some research 1st. I called Virgin Active Rosebank JHB branch, Sales consultant Monty. The price for my son sounded good because it was less 50% and the main thing was the option to freeze his membership for 6months per annum. That suited us perfect as my son had to leave the country intermittently. When my son & I went to the VA Rosebank branch to signup approx17May23 , I personally asked Monty to confirm the price and the ability to freeze. He confirmed it and hence we happily signup my son PLUS additionally paid an exorbitant signup and activation fee. Now, Aug23, my son is temporarily out of SA, we requested that Virgin Active(VA) freeze his membership BUT now they are saying NO because he is' benefitting from the Vitality 50% discount so VA cannot freeze it'. This was NEVER mentioned to us. We would have signed up with another gym brand if that was the case. I called VA head office + I called the branch, Monty. Head office is doing nothing about this issue. Monty said that I'll get an email from them within a day or 2. It's been 4 days and seems like Virgin Active are just ignoring the issue that they created. VA also says that my son will lose his 50% discount if he does make use of the gym. He is not in the country - how convenient! Beware of Virgin Active's ************ behavior. VA just want to sign people up for a membership Debit Order and then leave you to pay for their deception.