Virgin Active demanding money for the service that they did not provided.

Very wierd that I have been using Virgin Active in 14th Avenue Florida for sometime. The service is based on pay in advance each month to gain access to the gym. I lost my job in 2017 and end of the month my debit order did not go through due to insufficient funds. There was no salary. When I went to get access to the gym beginning of the month since its a pay in advance gym, my card was block because I did not pay, and I understood that and I returned home. I never used the gym since then. After some months I received a phone call from an attorney MBD asking me to pay Virgin Active for the service that I have not been using for almost a year. I explained to the lady and others who kept on calling me to pay Virgin Active for the service that I never used since the access card was blocked, also I asked MBD lady who called whether she was not aware of the gym system of paying and utilising their service that one has to pay upfront and if one doesn't pay they immediately block.

This MBD employee kept of fighting me that I must just pay. I am now confused whether this is Virgin Acitve's way of taking taking money from people even if it doesn't provide Services? There is something very wrong with Virgin active's way of doing business with it's clients concerning this.

I will never go back and use this gym again hence it is now like a **** to me, with an intention of milking money from clients whom they blocked from using their facilities.

Very dissapointed and i never thought such a reputable gym will do such to its clients. This lady called me from MBD was very rude and said that she will just list me on the credit bereau despite explaining her that I was blocked when the debit order did not go through the previous month for the usage of the following month.

Their way of operating need some checking.