VIRGIN ACTIVE - DE*****ING CUSTOMERS WHO CANCELLED CONTRACTS

COVID-19 Lockdown Regulations have made it difficult for me to conveniently utilise the Virgin Active facilities. Called the Virgin Active Call Centre a few times to cancel my contract, never went through. Ultimately, visited Claremont Branch and was confirmed cancelled. Debit orders still went through my bank account. I again visited the branch to query the matter. It was once more confirmed cancelled and that my money will be paid back to me, it’s now a total of R1,050.00. I demand my money back and for Virgin Active to immediately stop debiting my bank account, including a cancellation confirmation in writing.