Virgin Active deducted unnecessary funds twice and does nothing to help

I was contacted by a sales person to join Virgin Active in the middle of March. I advised the consultant they I do not have money at that stage and I will contact them month end. She then said if I come through that day still I will get March and April free for myself and my daughter for Club V. I joined and a few days later they deducted money from my account for Club V. This was not sorted out yet and we are suppose to convert my membership to Vitality as she signed me on as a full member instead of Vitality knowing that I have Vitality and gave me Vitality fee prices before I signed on. Today, they deducted R1200 from my account and now I cannot reach the sales person and when I went to the gym now, no-one can assist me to sort this out. even though the sales person is working as well as her manager. This is the worst service. Exercising is suppose to bring stress release, not add more stress to an already stressful life. I'm truly angry, upset and sad that this happened. I do not have the money they deducted and this is now my problem and not being sorted out by Virgin Active who gladly took the money from my account.