Virgin Active debits my account after CANCELLATION

This companynis not even worth a one star. They offer terrible customer service and their gyms are in an even worse state. I had problems at the Virgin Active Mitchells Plain branch since the inception of my membership. I then spoke to the branch "manager" RIANNA SAFDIEN who cancelled my membership forfeiting any cancellation fees. I specifically did this early in January to avoid this issue because knowing Virgin Active they NEVER disappoint when it comes to POOR CUSTOMER SERVICE! I aksed RIANNA SAFDIEN to email me what we have discussed with regard to the cancellation of my membership. Yet again she made a commitment which she did not follow through! She said no worries she will send me an email as soon as her Mimecast issue is sorted and that I should not worry I dont owe Virgin Active anything! I want my money refunded before next week as well as a cancellation letter emailed to me!