Virgin Active debiting incorrect amount!

I am absolutely livid about the fact that I signed up to Virgin Active in Feb / March this year and specifically asked to be linked with my Vitality. Unfortunately this was around the time that everything went onto hold because of lockdown. When Virgin active reopened, I was told that I had an outstanding amount of just under R1100 - i had assumed that this was the outstanding amount for my vitality joining fee so I had paid the amount. This month, a debit went off for the same amount and I reversed it because I know the premium should be less than R300 after paying the Vitality activation fee that was agreed in Feb / Mar. Today, Virgin Active calls me so I asked why the amount was so high and the consultant went on to explain that it's the public membership fee and that I am not linked to Vitality which means I wasted that money that I paid last month. I already know that someone is going to call me and say that I need to pay the R1000 activation fee to Vitality again as well as the monthly premium which is totally unfair. That money that I paid last month MUST go towards my vitality joining fee which was agreed upon earlier this year. I will not accept being penalized for the mess up from Virgin Active. Why would i select a public membership when i am on Vitality. So when someone calls me from Virgin Active, I will not entertain the discussion if they say I need to pay the activation fee. And now I expect compensation for all this inconvenience because I've had to reverse the debit order which costed me money and this does not look good on my credit score. I want someone to call me immediately. I will not go to Virgin Active to sort this mess out for them.